Returns & Exchanges

We hope every Isabelle Hunter & Co. piece feels entirely right. Should you need to return or exchange an eligible item, the following details are intended to make the process clear and straightforward.

Return Window

Unless otherwise stated below, a return must be requested within 14 days of delivery. Once the return has been authorized, the package must be postmarked within seven days of receiving the return instructions.

Return Conditions

Returned merchandise must be in its original, saleable condition: unworn except for being tried on, unwashed, unaltered, and undamaged, with all original tags attached.

Any button envelope, spare buttons, accessories, or other components included with the item must also be returned.

Items showing signs of wear—including fragrance, smoke, or other odors; makeup or deodorant; pet hair; staining; washing; alteration; damage; missing tags; or missing components—are not eligible under our standard return policy.

Where applicable law provides a right of return, a refund may be reduced where permitted to reflect diminished value caused by handling beyond what is reasonably necessary to inspect and try on the merchandise.

Please include the original packing slip with your return.

How to Request a Return

To request a return, please email hello@isabellehunterco.com and include:

• Your name
• Your order number
• The item you wish to return
• The reason for the return

Returns sent without prior authorization cannot be accepted.

The return address and complete shipping instructions will be provided once the return has been authorized.

Return Shipping

Approved returns within the United States will receive a prepaid return label. The cost of the label will be deducted from the refund unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable except where required by law or when the return results from an error by Isabelle Hunter & Co.

Exchanges

Because many Isabelle Hunter & Co. pieces are produced in limited quantities, merchandise cannot be reserved while a return is in transit.

To secure another size or style, please place a new order for the desired item and separately request a return of the original purchase within 14 days of its delivery. The replacement order and original return will be processed as separate transactions.

Shipping charges for the new order will be calculated at checkout. The cost of the prepaid return label will be deducted from the refund for the original item, and the original shipping charges are non-refundable.

The replacement order is subject to the same return terms and receives its own 14-day return window beginning on the date of delivery.

For assistance selecting a replacement size, we invite you to contact us before placing the new order.

The Studio Edit

Studio Edit purchases are not eligible for refund to the original payment method under our voluntary return policy.

An eligible Studio Edit piece may receive one exchange for another available size of the same style. If an alternate size is unavailable, or if an exchange is not preferred, the item may be returned for store credit.

A Studio Edit return or exchange must be requested within 14 days of delivery. Once authorized, the item must be postmarked within seven days and must meet all return-condition requirements stated above.

The customer is responsible for return shipping. We recommend using a trackable shipping service, as Isabelle Hunter & Co. cannot be responsible for an independently shipped return that is lost or damaged before reaching us.

For approved exchanges within the United States, Isabelle Hunter & Co. will cover standard shipping for one replacement size.

Only one size exchange is permitted per item. If the replacement size is also unsuitable, it may be returned for store credit within 14 days of its delivery. The customer will be responsible for the cost of returning the replacement item.

International Studio Edit exchanges are subject to availability. The customer is responsible for return and replacement shipping costs unless applicable law requires otherwise.

Non-Returnable and Final Sale Items

The following items are not eligible under our voluntary return or exchange policy:

• Gift cards
• Custom or personalized merchandise
• Items expressly identified as Final Sale before purchase

An item is not considered Final Sale merely because it was offered at a reduced or promotional price unless it was specifically identified as Final Sale on the product page before purchase.

These exclusions do not apply where an item arrives damaged, defective, or incorrect, or where a return or refund is required by applicable law.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival. If an item arrives damaged, appears to have a manufacturing defect, or differs from what you ordered, please contact us as soon as possible at hello@isabellehunterco.com.

Please include your name, order number, a description of the issue, and clear photographs of the item and its packaging.

We will review the matter promptly and, where appropriate, arrange a replacement, repair, or refund at no additional shipping cost to you.

Damage resulting from normal wear, improper care, alteration, accidental use, or failure to follow the provided care instructions is not considered a manufacturing defect.

International Returns

International customers must contact us before sending merchandise back.

Return shipping, customs documentation, and any related carrier charges are generally the responsibility of the customer unless the item arrived damaged, defective, or incorrect, or applicable law requires otherwise.

International returns should be sent using a trackable shipping service. Isabelle Hunter & Co. cannot be responsible for an independently shipped return that is lost or damaged before reaching us.

Duties, taxes, customs charges, and carrier fees paid directly to third parties are not refundable by Isabelle Hunter & Co.

An international shipment that is refused or left unclaimed because applicable duties, taxes, customs charges, or carrier fees have not been paid will be refunded only after it has been returned to and inspected by Isabelle Hunter & Co. Original shipping charges and any return-shipping, customs, or carrier costs incurred may be deducted from the refund, except where applicable law requires otherwise.

United Kingdom Right to Cancel

Customers receiving an order in the United Kingdom may have a statutory right to cancel an online purchase without providing a reason.

To exercise this right, please notify us clearly at hello@isabellehunterco.com within 14 days of receiving your order. Please include your name, order number, delivery address, the item being returned, and a clear statement that you wish to cancel the purchase.

After notifying us, the merchandise must be sent back within the following 14 days.

The merchandise may be inspected and tried on as it would be in a shop but should not be used or handled beyond what is reasonably necessary to assess its nature, characteristics, and fit. Where permitted by law, a deduction may be made for diminished value resulting from handling beyond that standard.

Where the statutory cancellation right applies, the purchase price and the cost of the least expensive standard outbound delivery method offered for the order will be refunded. Any additional amount paid for expedited or premium delivery is not refundable beyond the cost of standard delivery.

The customer is responsible for the direct cost of returning the merchandise unless the item arrived damaged, defective, or incorrect.

A refund will be issued within the period required by applicable law after the merchandise has been received or acceptable evidence of its return has been provided.

The statutory right to cancel is separate from our voluntary Studio Edit, exchange, and Final Sale terms and takes precedence where applicable. Certain statutory exceptions may apply, including for custom or personalized merchandise.

Refunds

We will notify you once your return has been received and inspected.

If the return is approved, the applicable refund will be issued to the original payment method, less any return-shipping charge or other permitted deduction. Store credit will be issued electronically and may be applied toward a future purchase from Isabelle Hunter & Co.

Please allow up to 10 business days after a refund has been issued for your bank or card provider to process and post the credit to your account.

If merchandise is returned outside the applicable period or in a condition that does not meet the requirements above, we will contact you. The item will not be refunded and may be shipped back to you at your expense.

Nothing in this policy limits any rights available under applicable consumer law.